General Information
- Hours of Operation — KVRTA's fixed route system operates seven days a week, from 4:30am through 1:00am, depending on the route.
- Holiday Schedule — KVRTA is officially closed and operates NO buses on July 4th, Thanksgiving, Christmas and New Years Day.
- Sunday service levels will be provided on Memorial Day and Labor Day.
Special Services
- Accessibility — All KVRTA buses and vans, with the exception of trolleys, are wheelchair accessible. The buses are equipped with a kneeling feature that allows the operator to lower the steps making the bus easier to board. Buses are equipped with a wheelchair lift platform that lowers to the curb to lift a wheelchair onto the bus. Passengers with other mobility limitations or those who cannot navigate the steps may request to use the platform. If you need to use the lift platform, station yourself five feet back from the curb. If the bus cannot pull next to the curb because of obstacles, you will have to board from the street. Operators are trained to assist passengers in securing wheelchairs. Service animals are welcome.
KAT — KVRTA offers a demand response, curb-to-curb transportation service for eligible passengers (based upon criteria established by the Americans with Disabilities Act) who are unable to utilize the regular KVRTA Fixed Route service. For more information on how to qualify for Kanawha Alternative Transportation (KAT) service, please call (304) 343-0489.
Safety
- For safety’s sake, please be seated after boarding the bus and remain seated at all times.
- After ringing the bell for destination, stay seated until the bus comes to a complete stop.
- When boarding or exiting the bus, use extreme caution on steps and around the doors.
- Do not attempt to cross the street in front of the bus after exiting and wait for traffic to clear before crossing.
- Shirts and shoes must be worn while riding the bus.
- Litter receptacles are located at the front of the bus. Please help us keep our buses clean!
Civil Rights
The Kanawha Valley Regional Transportation Authority (KVRTA) is committed to a policy of non-discrimination in the conduct of its business, including its Title VI responsibilities and to the delivery of equitable and accessible transportation services. Any person who believes that he or she has been subjected to discrimination under Title VI on the basis of race, color or national origin may file a Title VI complaint with KVRTA within 180 days of from the date of the alleged discrimination. There are several ways to file a complaint.
Click here for a document that explains Title VI discrimination and how to file a formal complaint if you believe you have been discriminated against.
Click here for the official KVRTA form to use when filing a complaint.
To obtain more information on KVRTA’s nondiscrimination obligations, please contact the Kanawha Valley Regional Transportation Authority at (304) 343-3840 or via email at kvrta@rideonkrt.com.